Support
We're here to help. Find answers below or reach out directly.
Common questions
I paid but can't find my download
After payment, you are redirected back to the configurator with your download ready. If you entered your email at checkout, check your inbox for a magic-link that re-opens your session. If the link has expired (3 days for Personal Pass), contact us and we'll reissue it.
My magic-link expired
Magic-links are valid for the duration of your license (3 days for Personal Pass, 30 days for Business Monthly). If yours has expired, email us at support@showercaddy.io with your order confirmation and we'll send a fresh link.
The STL file doesn't slice correctly
Our models are watertight and generated fresh per configuration. If you see errors in your slicer, try importing the file into PrusaSlicer or Cura and running a geometry repair. If the model still looks wrong, send us your parameters (pipe diameter, basket size, etc.) and we'll regenerate it for you.
I was charged but the page errored
If your Stripe payment succeeded but you were redirected to an error page, your entitlement was likely recorded on our side. Email us with your payment receipt (the email from Stripe) and we'll confirm your access immediately.
Can I use the STL files commercially?
Yes — with a Business Monthly license. The Personal Pass is for personal, non-commercial use only. See the full terms on our Terms & License page.
Can I get a refund?
Because each STL is generated and delivered instantly, we generally cannot offer refunds after the file has been downloaded. If you experienced a technical fault that prevented you from receiving your files, contact us within 7 days and we will make it right.
Can you add a custom parameter or size?
The configurator covers the most common shower pipe and basket dimensions. If you need a size outside the available range, email us — we may be able to extend the parameter limits for your use case.
Contact us
Didn't find what you were looking for? We typically respond within one business day.
✉️ Email support@showercaddy.ioWhen reporting an issue, please include: your browser, operating system, any error message you saw, and your Stripe receipt email if the issue is order-related. This helps us resolve things much faster.